Have one person handle the sales and F&I process, but put the appropriate training in place, suggests Alan Sheynin of Rolls-Royce Motor Cars Greenwich in Connecticut. “Clients should not be passed on from person to person,” he said. “We have in-house training. Certainly myself and the other managers in-house coach up our sales managers. They have to put their F&I hats on once the car is sold.”
Train one person to handle sales, F&I
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