Augmented reality's journey to dealership service departments has included several false starts.
As early as 2007, BMW offered the concept of an interactive headset that would provide vehicle repair information, step by step, to a service technician. But such headsets and similar smart glasses have proved reliable only in the past few years, and remain expensive.
In 2013, Volkswagen introduced Mobile Augmented Reality Technical Assistance, an application designed to present 3-D images of service tasks for VW's XL1 concept car.
The German augmented reality company Metaio developed the BMW and VW initiatives. Metaio's acquisition by Apple in 2015 effectively ended those initiatives, although Apple has since developed its own augmented technology.
BMW has since turned to Google's Tango technology for augmented reality work, but Tango will shut down March 1.
In 2014, Bosch used the Oculus Rift virtual reality headset to provide views of its systems to service technicians. After Facebook bought Oculus that year for $2 billion, Bosch switched to Microsoft's HoloLens augmented reality platform.
More recently, Bosch demonstrated an augmented reality service application it designed for Land Rover. The application enables technicians to view internal vehicle systems, and collects data from onboard diagnostic devices to speed service writing.
In 2015, the supplier Continental introduced an application called Continental Connected Technician.
The tablet-based application displays instructions for vehicle repair. Although Continental Connected Technician was scheduled for wide release in 2016, Continental says it has not been rolled out.
Porsche's Tech Live Look, launched in 2017, is the first practical application of augmented reality glasses for fixed operations. It has yet to be widely used.