Gary Brooks scheduled a service appointment last year for a tire recall on his car. After he waited at the dealership for 45 minutes, a service adviser told him the parts department didn't have the needed tires in stock.
"I said, 'How can this be?' " Brooks recalls. "It's not as though I was a walk-in customer."
Brooks is doing more than complaining about parts shortages at dealerships. He works for Syncron, a software developer that uses artificial intelligence to create products designed to help automakers and dealers improve supply processes for replacement parts. Brooks is the company's chief marketing officer.
Car companies, automakers, dealers, insurers and suppliers are making big investments in AI — essentially, the simulation of human intelligence and learning by machines — to make fixed operations more efficient.
Among the areas to which AI is being applied: parts supply chains, collision assessments and repair processes.