With express service, the need for speed among most customers tops the desire for a low price, automakers and dealers agree. Dealers generally shy away from advertising how long it takes to perform an oil change and other minor maintenance.
Instead of giving customers a specific time limit dealerships might be unable to meet, factory express service programs typically set internal targets to get vehicles in and out in an hour or less. Many also require service departments to have Saturday hours, to make fast service more convenient.
Nissan Express Service doesn't advertise a completion time at U.S. dealerships. Internally, it shoots for finishing an oil change, tire rotation and vehicle inspection in 30 minutes at Nissan dealerships; that goal is a guarantee at Canadian dealerships that take part in the program. The goal is 60 minutes at luxury Infiniti stores, where quick service also includes a car wash.
Both brands' dealers are required to keep Saturday hours and advertise that no appointment is required for quick service. These features are designed to compete with quick-lube operations and independent repair shops.