Dealers may “unwittingly fit a fact pattern” targeted by regulators even when they have good intentions, Jay Seirmarco of Cox Automotive said while discussing Dealertrack’s 2018 Compliance Guide. For example, if a dealer allows parents juggling a newborn to take delivery before credit has been approved, “it may give an appearance of a practice that’s inappropriate, even if it’s well-intentioned,” he said. Staying compliant takes looking at yourself through a clear lens.
Use a clear lens to stay compliant
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