Two suburban Houston dealerships, Gay Buick-GMC and Gay Family Kia, were hit hard by Hurricane Harvey. But the dealerships' hurricane plan helped limit the damage and hasten their recovery. Their plan offers ideas that other dealerships, including their service departments, can use to prepare for a natural disaster and prevent losses. Its key recommendations
- Create/update list of employee phone numbers and email addresses.
- Ensure that all employees know how to contact their supervisor after the storm.
- Secure the service department, parts desk and body shop.
- Work with service technicians to secure their tools.
- Secure trash cans, banners, loose materials and equipment.
- Before the storm hits, encourage service customers to pick up their vehicles and return loaners. Move remaining vehicles to safe locations, away from low ground.
- Store in a vault all keys and information about service and sales customers, bailments, pending transactions and dealership phone system.
- Back up servers, computers and dealer management software. Secure IT infrastructure. Create list of what steps must be taken to bring systems back up, and distribute it to key personnel.
- Unplug, cover and elevate all computers, phones, copiers/printers and TVs.
- Compile list of important phone numbers for power, phone and cable/Internet service and disaster recovery and contractor services.
Source: Gay Buick-GMC/Gay Family Kia