2017 J.D. Power initial quality rankings
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June 21, 2017 01:00 AM

Kia tops J.D. Power quality rankings amid shake-up

Michael Wayland
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    Infotainment systems play a key role in the survey. Pictured is the interior of a 2017 Kia Optima.

    DETROIT -- Kia took the top spot in J.D. Power's annual report card on vehicle quality for a second consecutive year, as industry ratings reached a new record and domestic brands maintained their edge over foreign rivals.

    Kia, with 72 problems reported per 100 vehicles, was able to retain its No. 1 position despite a shake-up in the 2017 U.S. Initial Quality Study rankings that included significant shifts with the German and Japanese brands -- most notably, Toyota and Lexus -- falling behind many U.S. and Korean brands.

    "This is without question the best quality the world has ever seen," Dave Sargent, vice president, global automotive at J.D. Power, said when releasing the results at an Automotive Press Association meeting in Detroit. "The industry is picking up steam and really improving the quality of their vehicles."

    In its first year as a standalone brand, Hyundai’s luxury Genesis brand debuting at No. 2, with 77 problems reported per 100 vehicles. Porsche, with 78 problems, dropped to third -- its lowest ranking since 2015.

    Ford and Ram, both with 86, rounded out the top five brand positions -- marking the highest positions in the study for both brands and the first time since 2011 that two Detroit brands have ranked that high.

    Sargent said Ford's improvement, up from 11th in 2016, was largely because of its new Sync 3 infotainment system, a replacement for its previous Sync and MyFord Touch system that plagued the brand's rankings in recent years.

    J.D. Power 2017 U.S. Initial Quality Study

    Nameplate IQS rankingProblems per 100 vehicles
    Kia72
    Genesis77
    Porsche78
    Ford86
    Ram86
    BMW88
    Chevrolet88
    Hyundai88
    Lincoln92
    Nissan93
    Volkswagen93
    Mini94
    Buick95
    Toyota95
    Industry Average97
    Lexus98
    GMC99
    Chrysler102
    Mercedes-Benz102
    Acura103
    Cadillac105
    Honda105
    Dodge106
    Infiniti107
    Jeep107
    Subaru113
    Audi115
    Mazda125
    Land Rover131
    Mitsubishi131
    Volvo134
    Jaguar148
    Fiat163

     

    Japanese fall

    Improvements to infotainment systems greatly helped brands from the Detroit automakers outperform import brands for the second year in a row, according to Sargent. In 2017, domestic brands received a score of 93 compared with 99 for import brands. It’s just the third time since the study was first published in 1987 that domestic brands outperformed their foreign counterparts.

    "The domestics have done a pretty good job of wrestling the infotainment issue," Sargent said. "They have a significant advantage of the imports."

    Toyota’s brands, which for years led or were ranked near the top of the study, had mediocre performances this year, with Lexus ranking one position below the industry average and Toyota ranking one above it. This was the first time in the history of the survey that Lexus scored below average.

    Nissan, with a score of 93, was the top-ranked Japanese brand at No. 10 -- level in the rankings from a year ago.

    At the very bottom of this year’s rankings were Mazda, Land Rover, Mitsubishi, Volvo, Jaguar and Fiat -- all with between 125 and 163 problems reported per 100 vehicles.

    Many of the low rankings, according to Sargent, are due to the brands launching all-new products, which tend to have more quality issues than older, more refined models.

    Record quality

    New-vehicle quality overall for the industry reached a new record, improving a significant 8 percent from last year’s previous record-setting year. The industry average for the 2017 study is 97 problems reported per 100 vehicles, down from 105 a year ago.

    “For the most part, the industry as a whole has got their arms around this,” Sargent said. “This is the third-straight year of improvement. It’s an accelerating rate of improvement.”

    The only category to worsen this year was features, controls and displays. The largest increases in problems were for cruise control (primarily adaptive cruise); lane-departure warning; collision-avoidance/alert systems; and blind-spot warning.

    The study was based on nearly 80,000 responses from owners and lessees of 2017 model-year vehicles after 90 days of ownership. Consumers were surveyed from February through May.

    Awards

    Hyundai Motor Co., which includes Kia, was awarded the most model-level awards. They included the Kia Cadenza; Kia Forte; Kia Niro; Kia Sorento; and Kia Soul.

    Following the South Korean's five awards were General Motors Co. (Chevrolet Silverado; Chevrolet Silverado HD; Chevrolet Sonic; and GMC Terrain) and BMW Group (BMW 2 Series; BMW 4 Series; BMW X6; and MINI Cooper) both with four awards.

    Top three models per segment

    SegmentHighest rankedOthers ranked
    Small CarChevrolet SonicToyota Yaris, Honda Fit
    Small Premium CarBMW 2 SeriesBMW i3, Lexus CT
    Compact CarKia ForteChevrolet Cruze (tie), Toyota Corolla (tie), Volkswagen Jetta (tie)
    Compact Sporty Car*Mini Cooper 
    Compact MPV*Kia Soul 
    Compact Premium CarBMW 4 SeriesLexus ES, Cadillac ATS
    Midsize CarToyota CamryKia Optima, Nissan Altima
    Midsize Sporty Car*Ford MustangDodge Challenger
    Minivan*Chrysler PacificaDodge Grand Caravan
    Midsize Premium CarLexus GSLincoln Continental, Audi A7
    Midsize Premium Sporty Car*Porsche 911 
    Large CarKia CadenzaToyota Avalon, Nissan Maxima
    Small SUVKia NiroKia Sportage, Buick Encore (tie), Volkswagen Tiguan (tie)
    Small Premium SUV*Mercedes-Benz GLABMW X1
    Compact SUVGMC TerrainFord Escape, Chevrolet Equinox
    Compact Premium SUVPorsche MacanBMW X3, BMW X4
    Midsize SUVKia SorentoToyota Highlander, Buick Enclave
    Midsize Premium SUVBMW X6BMW X5, Porsche Cayanne
    Midsize PickupNissan FrontierChevrolet Colorado, Honda Ridgeline
    Large SUVFord ExpeditionChevrolet Tahoe, Toyota Sequoia
    Large Premium SUVInfiniti QX80Lincoln Navigator, Mercedes-Benz GLS
    Large Light Duty PickupChevrolet SilveradoRam 1500, Toyota Tundra
    Large Heavy Duty Pickup*Chevrolet Silverado HDFord Super Duty
    *No other model in this segment performs above segment average.
    There must be at least three models with 80% of market sales in any given award segment for an award to be presented. The Large Premium Car segment did not meet criteria to be award eligible, thus no awards will be issued.

     

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