JM Lexus in Margate, Fla., was an early adopter of ReconTRAC in late 2015, before the reconditioning software system went into wide release in 2016. The software has helped reduce the dealership's average reconditioning time per vehicle from about eight days to four, says Fixed Operations Director Brad Schafer. JM Lexus pays a bit more than $500 a month for the product.
When a used vehicle enters the dealership's inventory, the service department gives it a multipoint inspection that includes tasks identified in the software for various specialists to perform.
"Let's say you approve 10 items -- five in mechanical, two in wheel, three elsewhere," Schafer says. "The vehicle goes to the first station in your workflow. If that's mechanical, the tech does his work -- brakes, belts, tires. He hits the "done' button, and the wheel guy is notified."
Technicians generally click "done" on a mobile device. The major systems all offer dedicated mobile apps, mobile-compliant software interfaces or both.
The system usually shows the techs only what is required for their tasks -- the work to be done, how long it should take and the total preparation time for the car or truck. Managers can monitor the vehicle through every stage of reconditioning.
"At the end, you've got a detailed cycle time of a car," Schafer says. "If you have a total cycle time of five days, you can see that it was 1.2 in mechanical, 3.2 in body and 0.6 in approvals."