A shortage of technicians is curbing dealerships’ service department growth, a survey of dealers principal, general managers and fixed ops managers shows. But is enough attention being paid to recruiting? The survey was conducted in late 2016 by Carlisle & Co., of Concord, Mass., in conjunction with Fixed Ops Journal. Some findings (Best when viewed on a desktop):
Tech shortage curbs service department growth, survey says
Fixed ops is the department that's most important to a dealership's success.
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Technician issues are the biggest barrier to fixed ops growth.*
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The biggest of those technician issues is recruiting.
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Dealerships would hire 2.7 qualified technicians, on average, if they could find them.
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Hiring that many technicians would lead to an average 17% increase in incremental fixed ops revenue.
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Despite all that, senior managers spend a low percentage of their time on recruiting technicians (and service advisers).*
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*Respondents could select up to 2 choices.
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