A shortage of technicians is curbing dealerships’ service department growth, a survey of dealers principal, general managers and fixed ops managers shows. But is enough attention being paid to recruiting? The survey was conducted in late 2016 by Carlisle & Co., of Concord, Mass., in conjunction with Fixed Ops Journal. Some findings (Best when viewed on a desktop):
Tech shortage curbs service department growth, survey says
Fixed ops is the department that's most important to a dealership's success.
Technician issues are the biggest barrier to fixed ops growth.*
The biggest of those technician issues is recruiting.
Dealerships would hire 2.7 qualified technicians, on average, if they could find them.
Hiring that many technicians would lead to an average 17% increase in incremental fixed ops revenue.
Despite all that, senior managers spend a low percentage of their time on recruiting technicians (and service advisers).*
*Respondents could select up to 2 choices.
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