Almost every dealer we spoke to last month at the National Automobile Dealers Association convention in New Orleans agreed that employee hiring and retention is the biggest headache facing today's auto retailers.
Rampant turnover is a costly, customer-satisfaction killing conundrum that smart dealers are working overtime to solve.
Our four-part series on the topic, which concludes in this issue, has provided insights into the nature of the problem and how to fix it. Indeed, the solutions are becoming clearer. They range from doing a better job of empowering salespeople to migrating away from commission-based pay plans and long hours.
But beyond that, dealers must address the turnover problem by understanding that it is part of a bigger issue. The auto retail business model is changing. If you want to hire savvy millennials to work in your store -- and hold on to them while they learn -- make it a dealership where millennials will be comfortable shopping for a new vehicle or having their current one serviced. It's all part of the same process.