TO THE EDITOR:
Automotive News' articles about online vehicle purchases are the same old BS that try to get dealers to invest in a process that has already proved to not work as well as the articles say ("Dealers inch closer to full online sales," autonews.com, Jan. 28, and NADA Daily, Jan. 29).
The number of nightmares that can happen with this process is mind-boggling. If cyber crime is as rampant as claimed, that alone sets up a whole lot of car theft opportunities for professional thieves. And you are saying that in a few more years, the automotive industry is getting ready to lay off and eliminate a lot of positions, such as F&I personnel, general sales managers and sales managers, as well as salespeople.
The crazy ideas that Automotive News has reported as great new ideas and concepts -- which are in fact concepts that have failed time and time again, such as one-price pricing -- have led to the downfall of a lot of dealers.
Please leave car sales to the people that actually do it for a living.
The writer is a dealership general sales manager. An expanded version of the article he refers to appears in the Feb. 6 issue.