Two of three U.S. drivers distrust auto repair shops -- whether independent mom-and-pop operations, chain stores or dealership service departments -- a survey by AAA found.
The four main reasons for the distrust were recommending unnecessary services, cited by 76 percent of respondents; overcharging for services, 73 percent; negative past experiences, 63 percent; and concerns that the work will not be done correctly, 49 percent.
But the survey also found that most drivers, 64 percent, have singled out a repair shop that they trust.
Greg Brannon, director of automotive engineering at AAA, likened this result to how people view politicians. While the average American may view politicians as untrustworthy, he said, he or she often trusts one politician.
AAA found that baby boomers are twice as likely as younger generations to fully trust auto repair operations in general.