Alabama's Long-Lewis Auto Group has an open line of communication whereby employees can raise just about any issue they want about their workplaces.
Is the toilet paper too thin?
Is a hungry staffer raiding other people's lunches?
Employees from every department can take such concerns -- along with more serious topics such as how commissions are paid and unsafe equipment in the service shop -- to an anonymous online dropbox that the group began using in February.
The two-store group, which sells Ford, Lincoln, Mitsubishi and Volkswagen vehicles, purchased the domain MyIssueBoard.com where employees can sound off about various issues they have within their departments or with other departments throughout the company.
Once a form is completed, it is received immediately by senior managers, and the issue is discussed in weekly meetings. Issues, along with their resolutions, are sent out in a spreadsheet to all employees biweekly, says Tricia Cutshall, Long-Lewis Auto Group's business concierge manager.
"It can be something as small as the toilet paper is too thin to something that is an absolute game changer. We've had some amazing submissions," Cutshall told Automotive News. "People can upload pictures. If there's a faulty piece of equipment in the shop or something is not safe, they can upload that. It has been wildly successful."