"So that's what I told these truck designers. ... Well, they immediately did a matrix on me: They started giving me a bunch of excuses as to why that's not possible, can't be done, no how, no way, the usual sort of thing. I was arguing right back with them, 'cause I'm not taking no for an answer. Other trucks don't have this problem, just GM -- so I told them that. This was sort of pouring salt in the wound, because GM has been chasing the number one truck spot for years. ... Anyway, we were sitting there going at it pretty good over this legroom issue, and in walked one of the senior engineers, Mike Simcoe. He's Australian, sharp as a tack, I could tell. So he joined in."
When it came time to leave, Whitacre wrote, "I gave them my best parting shots -- this legroom thing had been bugging me for years -- and off I went. I rambled around for a while more; the design center is huge, has long halls that go on forever. I stuck around another thirty minutes or so, then I had to get back to the RenCen for some meeting. Just as I was about to walk out the door, Mike caught up with me.
"'We'll make more legroom,' he said, and winked. Just like that.
"And you know what? I went back two weeks later and sure enough, Mike and his team had figured out how to get a couple more inches of legroom in the backseat. So this guy was responsive and quick. That impressed me."