When Anthony Martinez joined three Greenway Automotive dealerships in Orlando as the stores' reconditioning director two years ago, he was given these marching orders:
Cut the time it takes to recondition and prepare used vehicles for sale.
Drawing on his discipline as a former U.S. Army captain and his training in workflow management, Martinez increased the department's productivity and reduced redundancy by combining some employees' duties.
He also eliminated time-wasting steps in simple tasks, such as cleaning a vehicle, by creating written processes and procedures, training the stores' detailers in those processes and requiring all detailers to adhere to those standards. All the while, he was keeping a watchful eye on the quality of the work.