A new business offers dealerships an Uber-like transport option for their service and loaner vehicles.
David Zwick, founder of RedCap Automotive Technology, a Fort Lauderdale, Fla., company, has signed about 50 retailers as his first customers for a concierge business he launched a couple of years ago.
The savings are big, said Zwick. Dealers don't have to hire special porters, loaner cars are returned within hours rather than days, service revenues increase more than 20 percent, and users have found their customer-satisfaction scores rise, he said.
RedCap also is running six pilots with unnamed automakers "that will likely bring this to the forefront and take us to several thousand stores in 2016," Zwick said. He wouldn't name the automakers but said they are luxury and domestic brands looking to boost their customer service.