Never discuss credit scores on the showroom floor, advises George Angus, president of F&I consulting firm Team One Group in Scottsdale, Ariz. It can be embarrassing for customers with bad credit, and it is a violation of privacy for customers no matter their score. Customers with good credit are “very aware of identity theft, and it can create anxiety,” he said. Financing discussions should be kept behind the closed door of the F&I office.
Discuss financing privately
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