Stiff competition can lead to flexible hours.
Capitol Honda in San Jose, Calif., started opening its doors on Sunday and kept its service operations working at full capacity with a 4/10 rotating schedule: work four 10-hour days in a stretch. About once a month, the rotating schedule gives most technicians six days off in a row.
Sellers Buick-GMC in Farmington Hills, Mich., switched to being open six days a week, from five previously, about six years ago after employees agreed to rotate working one Saturday a month. As a bonus, Saturday workers are treated to a free lunch.
In Idaho, Larry H. Miller Subaru Boise is open all day Monday through Saturday. Employees are assigned one day off per week. Workers also have more freedom on their workdays with flexible, open-ended hours.
The automotive retail sector gradually is embracing a more flexible workweek, as indicated by the continuing decline in scheduled work hours in the industry, said Ted Kraybill, president of ESI Trends, a Largo, Fla., research and consulting company that manages the National Automobile Dealers Association's annual Dealership Workforce Study.
A number of stores on this year's Best Dealerships To Work For list are a step ahead of this trend, and their competitors, with creative and innovative scheduling.