Good relationships with the sales staff are a must for F&I managers, says George Angus, head trainer for Team One Group. Step 1 is to quit complaining about them, he said. “There is an old saying: ‘Stop complaining. Eighty percent of the people don’t care and 20 percent are glad you have the problem.’” If sales staffers are doing something wrong, “many times it’s because they simply don’t know any better.”
Eliminate the negative
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.
Recommended for You