Toyota’s Lexus claimed its fourth consecutive title as most-dependable automotive brand after three years of ownership while corporate sibling Scion jumped to ninth place from 22nd a year earlier, J.D. Power and Associates said today.
Buick came in at No. 2, rising three spots from last year. The Toyota brand, Cadillac and Honda rounded out the top five in J.D. Power's 2015 U.S. Vehicle Dependability Study.
“Lexus just continues to execute well,” said Renee Stephens, J.D. Power’s vice president of U.S. auto quality, in an interview.
Vehicles built by Toyota Motor Corp. and General Motors dominated the lists of winners by model segment.
Toyota brands won half of the eight awards in the car segments. GM brands won three, and the Mercedes-Benz E-Class was the highest ranked midsize premium car.
In the utility segment rankings, GM brands won four of the 11 awards. Toyota divisions won three. The Mercedes-Benz GLK-Class, Kia Sportage, Honda Ridgeline and Nissan Murano also won in their segments.
Bluetooth connectivity issues and voice recognition were the most frequently reported problems after three years of ownership.
“These are 2012 model vehicles,” Stephens said. “Bluetooth and voice recognition were relatively new then.”