To the Editor:
I just read Krishnan M. Anantharaman's Feb. 2 column, "Why can't dealers shake the shady rep?"
After working in the auto industry for nearly 40 years, I think he has hit it dead on.
Last year, we purchased a car from a very good dealer, a dealer that does everything right, according to automaker requests and expectations -- but the process of actually buying the car was as Anantharaman described it: long and painful.
Consumers couldn't care less about dealership CSI scores or plaques on the wall.
My question: Why wouldn't automakers and dealers want to have a system like CNET.com or Angie's List to read about customer feedback for dealerships?