Parts Director Danny Perez saves $100 to $400 a day in rental-car costs thanks to Same Day Service, a parts distribution program run by Toyota Motor Sales U.S.A. Inc.
His dealership, Team Toyota of Langhorne, near Philadelphia, which does 250 to 300 repair orders a day, pays $350 a month to participate in the program. Under Same Day Service, Perez can order parts in the morning and receive them by the afternoon, allowing his dealership to make repairs the same day.
The payback goes far beyond lower loaner costs.
"You don't have technicians standing around," said Perez. "You have a happy customer, and you have less expense because you don't have to do a rental. You can keep the well-oiled machine going."
Dealers also have a shot at boosting service revenues by selling additional services because they can get the parts they need the same day, said Neil Swartz, Toyota's general manager of North American parts operations in Torrance, Calif.
"Otherwise, they might have to forego selling the service or have the customer return for it," Swartz said. "That is all inconvenient for the customer and could create extra cost for the dealer."