Infotainment hiccups nagged the industry in the Consumer Reports 2014 Annual Auto Reliability Survey, while problems with the Q50 caused Infiniti's ranking to plummet.
“The common issues from past CR surveys included unresponsive touch screens, or a reluctance to pair phones,” the magazine said in a statement. “While those issues remain, this year’s survey finds they have been joined by other problems -- including multi-use controllers that don’t function properly.”
But there are signs that some manufacturers are turning a corner, notably the Ford and Lincoln brands, which have showed improvements with the maligned MyTouch systems. Ford and Lincoln ranked near the bottom of the survey the last two years, but both made sizable gains this year.
Overall, Japanese brands owned the top four spots and claimed six of the top 10 positions.