Steve Krohn believes there are many ways to reward employees for a job well done.
One is Phil Long Dealerships' long-standing practice of giving Thanksgiving Day turkeys to every employee -- from lot porters to general managers, including Krohn, general manager at Phil Long Hyundai of Motor City in Colorado Springs, Colo.
"It's trying to set the meal for employees as a way of thanking them and showing gratitude for their hard work," said Krohn of the 20-pound birds.
Krohn is also a fan of handwritten notes and cards. All employees at his dealership get a staff-signed greeting card commemorating their birthdays and the anniversary of their hire.
Krohn keeps his eye out for employees who go the extra mile to help the dealership's customers and the store. When he spots such an action, he sends the employee a handwritten note acknowledging and recognizing the good deed.
One went to a salesperson who helped another salesperson's customer connect a phone with an in-vehicle Bluetooth system. Krohn also was moved to pen a note to a salesperson who racked up four positive online reviews in a row.
The practice has caught on. Krohn said other managers write notes to team members, and employees write notes to their managers.
The dealership goes beyond cards and birds in recognizing its staff. The Phil Long group also has a full-time health and wellness director who helps employees with lifestyle changes and programs that lead to better health.
For example, the group offers Zumba exercise classes. Employees also can get time off during the workday to work out in one of two gyms located in the group's dealerships. The group has 14 dealerships, including 11 in Colorado Springs.
And the best part about it, Krohn said: "They don't charge the employee a penny."