A dealership should hire more help if F&I managers have to handle more than 75 booked deals a month each, says John Malishenko, COO of Germain Motor Co. in Columbus, Ohio. Hiring costs money, but the dealership loses in the long run if F&I managers are short-handed, he said this month during the free Automotive News webinar, “Staffing: How to Get Your F&I Office Sized Right.” Customers have to wait and then get rushed through every deal. “Whenever we get out of line with those 75 leads, it costs us money,” he said.
Hiring enough F&I staffers saves money long term
Send us a letter
Have an opinion about this story? Click here to submit a Letter to the Editor, and we may publish it in print.
Recommended for You