To the Editor:
This is in response to James B. Treece's Aug. 4 column on the failure of dealer associations to police unethical behavior by a few of their members.
I think it would be a great thing to enforce the National Automobile Dealers Association code of ethics ourselves. I do it at my store.
I'm sure it's difficult in large stores to police every detail. But, generally, a store's culture is created by the management.
At my store, the handwritten credit application signed by the consumer is attached to the digital application. My people understand what I want from them. They know I check behind them. Most subprime lenders ask for proof of income.
I tell my people that no deal is worth losing your integrity or a lender relationship.
I wish I could change the perception of the car business. My dad didn't want me to be a dealer because he thought it was a dirty business. I know he would be proud. I hope we can improve our industry.
The writer is an auto dealer.