As auto lenders seek to do a better job of serving dealers, there's no single solution, said Mark Kaczynski, CEO of captive finance company Nissan Motor Acceptance Corp., which serves the Nissan and Infiniti brands.
"It's not just one silver bullet," Kaczynski told Automotive News. But his experience shows that listening to dealers' suggestions is a good place to start.
In the J.D. Power 2014 U.S. Dealer Financing Satisfaction Study, which was released last week, NMAC continued a pattern of steady improvement from prior years' results.
J.D. Power and Associates changed some of the survey questions in the latest study, so 2014 scores don't compare precisely against previous years' scores, said Michael Buckingham, senior director of the auto finance practice at J.D. Power.
Ally Financial also posted substantial improvements in this year's dealer survey, the result of years of effort after terrible survey results in 2010, when it was still better known as GMAC. Back then, the lender was recovering from the recession, bankruptcy restructuring for General Motors, and the bottom dropping out of the subprime mortgage business.
At the top of the dealer satisfaction survey, BMW Group Financial Services and Mercedes-Benz Financial Services have traded No. 1 and No. 2 in the various categories for the last few years.