It has been a brutal winter in eastern Montana. The area has had at least five record low temperatures and in recent weeks has been pelted with nearly two feet of snow.
But this is not a winter of discontent at American Ford in Glendive, a small city nearly 150 miles south of the Canadian border.
Despite the weather, American's service department, with 17 bays, including lanes for oil changes and detailing, is booked three weeks in advance, says Kyle Johnson, the store's general manager.
How does he beat the snow and cold? With a trusty flatbed truck and a Ford dually pickup and trailer.
The store's 30 employees use the trucks to pick up and deliver customers' vehicles for the service department. They also deliver newly purchased vehicles to customers. They even haul vehicles to potential customers for test drives.
"We try to take the distance out of the buying and service equation and go to our customers if we have to," says Johnson, who has been with the store since it opened in 2002.
"We believe that customers are pretty busy, whether it is farm-related or they are out on their ranches just trying to get their jobs done. The cold really hampers a lot of what they are doing."
Though American's crew is busy with off-site pickups and deliveries, the services are not confined to wintertime. Going to customers year-round has been part of American's operations since the store opened.