Constant F&I training is a must to stay current on changing compliance rules, says Danny Cox, corporate F&I director for Ken Garff Automotive Group in Salt Lake City. That's especially important, he says, at large dealership groups, where, with dozens of F&I managers, rogue tendencies can flourish.
"We have a focus on training" because "we are heavily engaged in compliance," Cox says. "We have 105 F&I managers, and with that many, they have a tendency, if possible, to go their own way. We have to be very clear and concise in what our expectations are."
Ken Garff Automotive ranks No. 11 on Automotive News' list of the top 125 dealership groups in the United States with retail sales of 34,219 new vehicles in 2012.