To the Editor:
Regarding "Ford will pull tech training bucks" (Sept. 23): This is another cost transfer to the dealer like no flooring assistance during the many recalls recently.
We had to hire people to assist customers and potential customers on how to use the high-tech options.
We have to eat the elephant one bite at a time? We are continually training customers in how to operate the systems a little at a time.
We use the Start Team to help sell the MyFord Touch system on vehicles before purchase and after the sale. The team also needs to help customers with Sync because their phones drop Sync from time to time.
The dealers did not create these problems so it is important for Ford to continue to support us.
As I always say, it's human nature to stop doing things that make you successful.
We need the adults at Ford to act like we are partners again.