To the Editor:
This is regarding an interview with F&I trainer Gil Van Over, "Signing a customer's name is forgery. Period" (Finance & Insurance newsletter, April 24).
It opens with a statement attributed to Van Over that "most F&I managers probably don't think of it as forgery when they occasionally sign a customer's signature for them -- but that's just what it is."
The first part of that is inaccurate and insulting. Most F&I professionals know that it is illegal to sign anyone else's name. Only a small number of F&I managers, automotive professionals or Americans in general would ever consider signing a name other than their own or committing forgery.
Such comments have created a stigma that auto dealerships are less than moral, the stigma most of us fight to overcome every day.