Among the nation's 17,800 auto dealerships, there are a variety of business models. But whether a store is part of a large publicly held dealership group or a small single-franchise operation, the success of the business ultimately depends on the quality of the people working there.
How dealers go about building their winning teams has been the subject of recent reports in our series about dealership best practices.
For example, a story in this issue tells how General Manager Raquel Case, daughter of Rick and Rita Case, built a team of young, inexperienced but enthusiastic individuals that turned Rick Case Fiat into a top seller.
A March 18 story details how Cascade Auto Group's Michelle Primm hired older employees -- many of them retirees with flexible schedules -- to solve her personnel needs.
It's more proof that the 900,000 people employed at U.S. dealerships, both young and old, are a vital part of the industry.