Two employees at a Virginia car dealership went the extra mile for customer service -- and probably saved a life.
Billie Jo O'Connor and Doris Ross said that when a 79-year-old woman, a longtime customer of Magic City Ford in Roanoke, Va., didn't call after missing her March 4 service appointment, they knew something was wrong.
The last time the woman came into the dealership she appeared to be in poor health, said O'Connor, a customer service adviser who has worked at Magic City Ford for 20 years. "She called [March 2] and said her vehicle wouldn't start," said O'Connor. "I just thought she didn't have the strength to turn the key."
Ross, a 41-year employee, said: "We called all day on Tuesday and half the day on Wednesday, but there was no answer. We decided to go over to her house and check on her."
At the house, Ross said newspapers on the porch indicated no one was home. They called police, who "found her lying on the living room floor," O'Connor said.
The woman was suffering from pneumonia and dehydration after four days on the floor. Police told O'Connor and Ross that if they had arrived much later the woman may have died.
She remains hospitalized but is out of intensive care.
Said O'Connor: "I'm just glad she's OK."