DETROIT -- Early next year, Ford Motor Co. will send flash drives to about 250,000 owners of vehicles equipped with the MyFord Touch or MyLincoln Touch infotainment control system. The flash drives will enable owners to install upgraded software for the system on their cars.
Ford dealers applaud the automaker for proactively improving the troubled systems, but they expect that many owners will want to bring their cars and trucks to a dealership to have the upgrades installed rather than doing it themselves. And dealers say more improvements are needed.
Bill Wallace, owner of Wallace Lincoln in Fort Pierce, Fla., believes that many of his customers will bring the flash drive in and let his technicians handle the upgrade. Many of Wallace's customers are retirees who aren't computer savvy to begin with, and they have struggled with MyLincoln Touch.