Dealers using Reynolds and Reynolds Co.'s management software say they are being inconvenienced and, in some cases, hurt financially by a Reynolds crackdown on other vendors' accessing the dealers' software systems without Reynolds' authorization.
Reynolds, of Dayton, Ohio, has shut noncertified vendors out of about 150 dealerships nationwide because of consumer privacy concerns, said Reynolds spokesman Tom Schwartz.
And the campaign, which began in August, will continue to be rolled out to dealers that use Reynolds' ERA dealer management system, Schwartz said. The system can control everything necessary to run a dealership from inventory, sales, finance and service records to personnel and payroll files.
Reynolds and rival ADP Dealer Services, near Chicago, dominate the business, providing DMS systems to more than 80 percent of U.S. dealerships.
The crackdown has caused business disruptions at Grogan's Towne Chrysler-Jeep-Dodge-Ram in Toledo, Ohio, said Marc Ray, a partner and general sales manager at the store. Ray estimates the store lost more than $20,000 in business during a five-day period in September when Reynolds shut off computer access to a vendor that automatically extracts inventory and sales data from Grogan's Towne's DMS.
The vendor, IntegraLink, was unable during that time to share the data with other vendors that Grogan Towne uses to send inventory to such shopping networks as Cars.com and AutoTrader.com, Ray said. As a consequence, that inventory did not go up on the networks for five days. Other Reynolds customers affected by the crackdown report similar business disruptions.