To the Editor:
In his Oct. 4 column, Edward Lapham took several cheap shots at car dealerships and questioned the integrity of the sales and finance professionals working at them.
To begin with, Lapham's son has total control over the purchase of and negotiations for a new car. Like every other customer, he can simply leave if not totally satisfied with every aspect of the purchase.
Comparing us with mobsters in the movie The Godfather was tasteless and completely undeserved.
Lapham also mentioned initialing a paper to reject finance and insurance products, a process dismissed as a "sales tactic."
Has Lapham ever heard of compliance? Dealerships must show proof that all products were offered to all customers without prejudice.
This misguided commentary was not deserved by the hardworking sales and finance professionals who do their jobs with compassion and honesty. Lapham owes us a sincere apology.