Dale Pollak's journey has taken him from Cadillac-GMC dealer to technology pioneer. He has written two books, earned a law degree and founded vAuto Inc., a software company that specializes in used-vehicle inventory management.
Pollak sees auto retailing moving away from adversarial price haggling in favor of sharing data between customers and sales staff, and many vAuto customers have bought into that grand vision.
That's somewhat ironic because Pollak is legally blind.
"I've always taken the attitude that there is nothing that can't be done because of my vision," Pollak, 51, says. "There is a certain irony for a guy that doesn't have eyesight vision, but often I'm told I have a vision for the car business."
Pollak is "a genius," says Brian Benstock, general manager of Paragon Honda and Paragon Acura in New York. In 2009, his stores, using vAuto, were the nation's top sellers of certified used Hondas and Acuras. "He's blind, and he could see my inventory better than I could," Benstock says.