To the Editor:
While cleaning a file cabinet at work, I came across a June 6, 2005, issue of Automotive News and wondered why I hadn't thrown it away.
I flipped through the pages and realized why I had kept it: On Page 12 was a letter I had written expressing my frustration with the quality of product from General Motors and the lack of real-world testing before a vehicle was sent to the public.
Almost five years have gone by since I wrote that letter, and I can proudly say that the products coming from GM's assembly plants now are exceptional. I see it in the vehicles I drive. I see it in the large decrease in warranty repairs, and I hear it from my customers.
Gone are the days of nonsense repeat repairs on the same make and model vehicles, concerns that never would have arisen if the vehicles had been tested properly.
Now GM is doing everything in its power to make sure that when a vehicle hits the showroom floor it is 100 percent good to go and that the customer is getting the best GM can offer.
I'm very happy to see the changes GM is making to build high-quality vehicles to help it regain market share.
In terms of quality, I'm most happy not to hear from my customers: "You know, Chris, Toyota doesn't have these problems."