LOS ANGELES -- Toyota outlined a new range of services now being offered nationwide to customers who have been affected by the automaker's recalls.
The services are being provided to Toyota and Lexus owners who are concerned about driving their recalled vehicles before repairs are made for sticky gas pedals, floor mat entrapment and braking problems. It also covers Tacoma pickup owners having front drive shafts inspected.
Toyota said the services will be decided on a case-by-case basis and may include pickup and return of the vehicle by a dealership employee, driving customers to the dealership or their workplace, or providing another means of transportation such as a rental car.
The services were announced Feb. 24 after the New York attorney general cut a deal with Toyota to provide those amenities in that state. Toyota said Friday it has reached the same agreement with all attorneys general across the country. Automotive News reported the nationwide plan earlier.
“Our 172,000 team members and dealers across North America are continuing to go above and beyond to ensure the safety and satisfaction of all of our customers,” Jim Lentz, president of Toyota Motors Sales U.S.A. Inc., said in a statement.
Lentz said Toyota is incurring the full cost of the extra services. The reimbursement to dealers is separate from the $7,500 to $75,000 that the company already has paid dealers to help with customer satisfaction in connection with the recalls.
Toyota spokesman Mike Michels says one million of the recalled vehicles have now been serviced.