To the Editor:
Here are a few more points to add to the five in Peter Brown's column about General Motors ("Whitacre must lead, impose discipline, ask good questions," autonews.com, Dec. 2).
6. AT&T is hardly a model of efficiency. Ask anyone who has had an account issue with AT&T how that experience was.
7. The great lesson of 2008: Bigger is not better. Haven't we learned from AIG, banking, the airlines, autos, health care? Name one example in which bigger was better.
8. Humble pie: Those that have survived (automaker, supplier, employee or dealer) should be gracious and focus intensely on continually improving what they do.
9. The customer is No. 1: Nothing else matters but the customer. The customer is not an imposition; the customer is the only reason you are there. New leaders should make everyone understand who the customer (internal or external) is. Keep a photo of a family vacation or a hobby you have, and understand that absent the customer, you wouldn't be able to do that.
10. Reread all of the above along with the headlines about unemployment until you get it.