Editor's note: An earlier version of this story misstated which vendor ranked first in dealership satisfaction.
The nation's dealers are less satisfied with their dealership management system providers than they were two years ago, but fewer plan to switch vendors when their contracts are up.
Those are the conclusions of the biennial survey by the National Automobile Dealers Association.
In the study, 19 percent of dealers said they planned to switch providers, down from 25 percent in 2007.
But providers of dealership computer systems have little to celebrate. About 21 percent of survey respondents said they didn't know whether they would switch when the contract is over, up from 13 percent in 2007.
The study, by Friedman-Swift Associates, a marketing research firm in Cincinnati, found that dealers are growing more dissatisfied with their information technology vendors. The survey found 72 percent were satisfied with their information-technology products and services, down from 79 percent in 2007, 78 percent in 2005 and 82 percent in 2003. Friedman-Swift surveyed 984 dealerships by phone.
"Even though the overall satisfaction of the vendors decreased from the 2007 survey, some vendors did show improvement," Jim Waldron, chairman of NADA's information technology committee, said in a statement.