In April, Nissan and Infiniti will begin opening express service lanes in dealerships across the country.
The move, announced today at the make meetings, is part of a larger effort by Nissan North America to improve customer retention.
The express lanes will enable owners of Nissan and Infiniti vehicles to get quick maintenance jobs — such as oil changes, wiper blade changes and fluid checks — done in less than an hour.
Nissan North America hopes the lanes will make it easier for owners to do business with the 1,250 Nissan and Infiniti dealerships, said Allen Childs, Nissan North America vice president for parts and service operations. He estimated that an express lane ultimately could represent 25 percent of a dealership's shop volume.
Childs said installing the lanes will require engineering work at some stores. But he told dealers that Nissan will split the factory consulting portion of the expense 50-50 with them, then reimburse a portion of the cost if the stores hit performance targets afterward.
Childs said the express lanes idea had been recommended to Nissan by its national dealer advisory board and said a small number of Nissan dealers have been in an express lanes pilot program for three months. He estimated that the lanes will open nationally at the rate of 250 stores a year.