Maryann Keller has it right (U.S. needs auto industry, not the leaders who got it here, Dec. 1). Working for General Motors, Toyota, Ford, AlliedSignal and Delphi, I have seen the good, bad and ugly in our industry.
Toyota focuses on everyone in the company supporting the value-adder with the idea that personal success comes after team success. Too frequently, everyone is expected to support the boss. This promotes personal greed and leads to a me-first situation.
To achieve company goals, leadership must start with satisfying the customer with a direct line from the top to the shop floor. New Toyota leaders tweak the long-term game plan.
None of the Detroit companies has made 100 percent good decisions. Significant changes are needed now, and everyone must share in the sacrifice to save the Detroit 3. Improvements and positive changes have been made but must be accelerated.