Our story about the U.S. Army declaring a chain of Arizona dealerships near Fort Huachuca off-limits to soldiers continues to generate sharp debate.
In a second day of comment, Eagle 1524 says, The apparent practices of this dealership are what give reputable dealers a tarnished public perception.
Two writers who identified themselves as dealers named in the story objected to Automotive News coverage. One says: The writer did the same thing every other reporter that needed a headline did and completely misquoted not only our statements but the facts that surround the situation.
The other argues that 30 complaints to the local Better Business Bureau in three years when the dealerships sold 6,000 vehicles represent a 99.5 percent customer satisfaction rate.
That writer adds: Bottom line, car dealers must hold everyones hand through the car buying experience.
Others posting comments are not sympathetic. Wrote one: Come on, you forget to renew the financial license for two years? (these are) classic sleazy used-car sales tactics that reflect badly on the whole industry.
Based on first-hand experience, Ford Retiree says the Army barring a post from specific dealerships takes a monumental amount of research and verification before that pronouncement is made.