Back-seat entertainment systems in the Honda Odyssey minivan and the Honda Pilot and Acura MDX crossovers scored highest in a consumer satisfaction survey released today.
The Panasonic rear-seat entertainment systems in these vehicles finished in the top three spots in the 2007 J.D. Power and Associates Rear-Seat Entertainment Usage and Satisfaction Survey.
The study measures owner satisfaction with factory-installed back-seat entertainment systems in recently purchased new vehicles. Satisfaction is measured based on the systems appearance, video screen, system operation and audio quality.
Panasonics system in the Odyssey finished on top this year, scoring particularly well in appearance and video categories. This is the fourth straight year a Panasonic system was ranked highest by consumers. Panasonic systems took 16 of the top 20 rankings in the 2007 survey.
The study also found that nine of 10 customers surveyed would recommend the system to a friend, and more than 60 percent said a future vehicle purchase decision would be negatively affected if a rear-seat entertainment system was not available.
About 75 percent of owners said they have not had a problem with their factory-installed rear-seat entertainment system, J.D. Power said.
When they did have problems, the most common ones were with the supplied headphones, system controls in the front of the vehicle, and the disc loading but not playing, J.D. Power said.
Survey results were based on 8,200 responses from buyers of new vehicles with factory-installed rear-seat entertainment systems between August 2006 and May 2007.