To the Editor:
I am writing in response to Keith Crain's Oct. 15 column ("No more dull cars or dealerships").
I own several cars. Some are from General Motors, one Ford and one Chrysler. I purchased a Honda for my daughter.
To me the dull cars are the ones you don't like or buy. But all the American car manufacturers have great cars today. (Some are better than others, but they are great cars.) The quality is better than it has ever been. I think that is because of competition.
A friend who works at a multifranchise GM dealership tells me how few warranty claims they have now vs. years ago. American auto manufacturers need to do a better job of getting the word out about how good their vehicles are.
And all car manufacturers should revisit their CSI programs because of the coaching the dealers are giving to customers.
I hope the automotive manufacturers continue to improve the quality of their products - but it will hurt dealers in the short run because they will be waiting for cars to wear out rather than repairing faults. Plus at that point, they will be competing with the independent garages.