To the Editor:
The headline on a June 12 article, "Dealers want secure connections," motivated this letter. The article proceeded with quotes from computer vendors explaining why dealers want secure connections.
ADP Dealer Services and Reynolds and Reynolds are an oligopoly and seem to be determined to invent new income streams wherever possible.
You should ask dealers and vendors if that is what they want. Of course, dealers want secure connections, but nothing in the article has to do with secure connections.
If a dealer has 100 user names and passwords that he has handed out over the years and not deactivated, give me a break. Have your office manager print out all user names periodically and delete those that are no longer needed.
The only access most of those vendors have is to run reports. That's all they need. How bad can you lock up a system by running a report? Other vendors actually "push" data into Reynolds and ADP; and, in my case, that is done through a program that operates like electronic fingers. The vendor's system is simply filling in information the same way a person would.
Those vendors do not benefit; or, if they do in some small way like being notified if the program changes, they benefit at a great cost. The latest "certification" fee I was told about was around $30,000. Even better, they're now going to ongoing monthly fees to allow your own data to flow out. Greed.