To the Editor:
A story in your June 12 issue quoted Mike Jackson, CEO of AutoNation, as saying the Big 3 should cut their dealer networks to trim underperforming dealers ("Jackson: Big 3 must cut networks").
Gee, how convenient! Let's pressure the factory to get rid of our competition. I have another suggestion: Why don't the factories get rid of those corporate dealerships? They have done nothing but erode market share, in my view.
The General Motors AutoNation stores in my area have had substantially lower same-store sales than the previous owners. I also don't see too many AutoNation stores at the top of the customer-satisfaction index rankings. They don't understand relationship selling because they don't care.
Where are all the AutoNation-sponsored Little League teams? Where is the community equity? How many AutoNation managers have housed and fed people when their cars broke down?
Why doesn't that happen? Because, simply, there is no emotional investment. Small-town, family-owned dealerships made the Big 3 what they are.
Here is a note to Mike Jackson: "Stay out of my business, I have enough problems as it is, and I don't need your help. If you want to help my business, buy all the Toyota and Honda stores in my area; my business will do nothing but flourish!"