To the Editor:
Regarding Bradford Wernle's April 10 Comment column, "Missing out in the U.S. Heartland," I cannot understand his motive in trying to persuade his mother to leave Buick and purchase a Toyota.
By his own admission, his family loves Buicks - "With the Park Avenue, Buick hit the sweet spot for my folks. It was smooth and quiet and floated over road imperfections with magisterial aplomb."
There are many good reasons people love Buicks. First, Buick's quality is outstanding. Not everyone is willing to concede that the Toyota Avalon, which Wernle advocates, is a better car than a Buick.
Surveys by J.D. Power and Associates and others consistently show Buick to be a leader in quality and customer satisfaction. Many rate Buick higher than Toyota. Buick outscored both Toyota and Honda in Power's 2005 survey.
Inexplicably, Wernle disregards the excellent care the Buick dealership has given his mother. A trusting relationship between customer and dealer is a valuable commodity and is a tradition with most Buick dealers.
I am heartened to read that Mrs. Wernle will trust her own judgment when it comes time for a new car. She obviously knows a lot about what's best for her.