DETROIT -- General Motors says that its new Web-based parts replenishment system is helping dealers stock the right parts in the right quantities.
Dealers using the voluntary Retail Inventory Management system now have the necessary parts in their inventory 96 percent of the time, says Bryan Burkhardt, GM's global director of retail inventory management.
Dealers who don't use the system typically have the right parts on hand only 65 to 70 percent of the time, he says.
GM began rolling out the system in August in the United States. So far 1,000 GM dealers use it. Another 2,500 GM dealerships have signed up to use the system and are in various stages of implementing it.
GM anticipates that all 7,000 of its U.S. dealerships will be using the system by the end of this year.
Having the parts on hand when the customer needs them should boost satisfaction with customer repair work and keep the customers coming back even after a vehicle's warranty expires, Burkhardt says.